Braelon Nzj
map-marker Virginia Beach, Virginia

Tooth and Nail Cosmetics--Love this company!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have now ordered twice from this company, and my experience has been great both times. The highlighters are beautiful, and I received 6 so far without damage. The shipping time is bearable, and I like supporting an indie company. Understand this is a one-person operation and these are not churned out of a factory. I am getting ready to place another order right now. The highlighters are buttery soft, very pigmented, and GORGEOUS on the skin. Please don't hesitate to order from Tooth and Nail! I feel that the owner is learning from the experiences she is going through (as we all do on things) and I commend her for holding her head up through some of the negativity she's received. Bravo to her!
View full review
Pros:
  • Highlighters
Reason of review:
Good quality
1 comment
Guest

Dude, I ordered a highlighter in April, it is now September, and despite endless pleas and contact, she has not sent my order and just keeps lying about it. It never comes.

No shipping confirmation/information, even though I forked out for tracked shipping. 5 months - there is no excuse!!! I support loads of indie makeup companies! This has never happened to me before!

She clearly has learned nothing from her experiences! She keeps doing it! Taking people's money and not giving them the product is scamming! That is not okay!

Just because some customers get their orders, doesn't make up for all those who don't and whose emails, dms, disputes, she refuses to acknowledge/respond to! That is not how you run a business, big or small! It is so disrespectful, unprofessional and fraudulent! Holding her head up?!

It should be bowed in shame! She's basically robbing people! And if it's happened to me, and so many others, it can certainly happen to you! It's like playing Russian roulette: will you be one of the lucky ones?

Or robbed like so many others?

Is it worth it??? *** no, if she can't be consistent with ALL her paying customers, she does not deserve to be in business at all!